Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for purchasing from Uwharrie Manufacturing LLC. We design, manufacture, and ship professional-use industrial tools and accessories, including the Anchor Spanker™, from the United States.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Standard Shipping Included
Standard shipping within the continental United States is included in the listed product price unless otherwise stated at checkout.
We may refer to this as “free shipping,” “shipping included,” or similar language. This means no additional standard shipping charge will be added for eligible orders shipped within the continental United States.
Shipping costs are already built into the product price and are not separately refundable unless required by law or expressly stated in our Refund Policy.
Order Processing Time
Most orders are processed within 24 hours after payment is received and the order is accepted.
Processing times may vary based on:
- product availability,
- production schedule,
- order volume,
- holidays,
- weather,
- carrier disruptions,
- or circumstances outside our control.
If an item is made to order, backordered, temporarily unavailable, or delayed, we will make reasonable efforts to notify you as soon as possible using the contact information provided at checkout.
Shipping Locations
We currently ship to addresses within the continental United States.
Standard included shipping applies only to eligible orders shipped within the continental United States.
Orders shipping to Alaska, Hawaii, U.S. territories, military addresses, remote locations, or international destinations may require additional shipping charges, special arrangements, or may not be available.
If your order requires additional shipping charges, we will contact you before shipment.
Shipping Methods
We select the shipping carrier and service level at our discretion unless otherwise agreed in writing.
Depending on the order, destination, and product availability, we may ship using carriers such as:
- USPS,
- UPS,
- FedEx,
- or another qualified carrier.
We reserve the right to change carriers or shipping methods as needed.
Expedited Shipping
Expedited shipping may be available upon request and may require an additional charge.
If you need expedited shipping, please contact us before or immediately after placing your order at:
Expedited shipping is not guaranteed unless confirmed by Uwharrie Manufacturing in writing.
Delivery Estimates
Delivery dates and transit times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- shipping carriers,
- weather,
- incorrect or incomplete addresses,
- holidays,
- labor disruptions,
- supply chain delays,
- customs or import processing,
- natural disasters,
- or other events outside our reasonable control.
Once an order is transferred to the shipping carrier, delivery timing is controlled by the carrier.
Shipment Confirmation and Tracking
When your order ships, we will send a shipment confirmation email to the email address provided at checkout.
If tracking is available, the shipment confirmation may include tracking information.
Please allow time for tracking information to update after the carrier receives the shipment.
Risk of Loss
Unless otherwise stated in writing, title and risk of loss pass to the customer when the product is transferred to the shipping carrier.
This means Uwharrie Manufacturing is not responsible for loss, theft, delay, or damage that occurs after the carrier accepts the shipment, except where required by applicable law or expressly agreed by us in writing.
That said, if a shipment problem occurs, please contact us and we will make reasonable efforts to assist you in working with the carrier.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Uwharrie Manufacturing is not responsible for orders delayed, lost, returned, or misdelivered because of incorrect or incomplete shipping information provided by the customer.
If an order is returned to us due to an incorrect address, refused delivery, failed delivery attempt, or similar issue, the customer may be responsible for additional shipping charges to resend the order.
Damaged Shipments
Please inspect your shipment promptly upon delivery.
If your product arrives visibly damaged, please contact us as soon as possible at:
Please include:
- your order number,
- photos of the damaged packaging,
- photos of the damaged product,
- and a brief description of the issue.
Damage claims may be subject to carrier deadlines, so prompt notice is important.
Do not discard the packaging or product until the claim has been reviewed or resolved.
Missing or Incorrect Items
If your order is missing an item or you believe you received the wrong product, please contact us promptly at:
Please include your order number and a description of the issue.
We will review the matter and, if appropriate, arrange for correction, replacement, or other resolution.
Large, Bulk, or Commercial Orders
Large-volume, bulk, distributor, reseller, or commercial orders may be subject to separate shipping terms, freight arrangements, lead times, or charges.
Any special shipping terms for such orders must be confirmed by Uwharrie Manufacturing in writing.
International Shipping
At this time, we may not offer standard international shipping through our online store.
If international shipping is available or requested, the customer is responsible for all applicable duties, taxes, customs fees, brokerage fees, import requirements, and compliance with local laws.
Uwharrie Manufacturing is not responsible for delays, seizures, additional charges, or delivery failures caused by customs or import restrictions.
Contact Us
Questions about shipping should be sent to:
Uwharrie Manufacturing LLC
127 Charter St. Albemarle, North Carolina USA 28001
Email: team@uwharriemfg.com
Website: uwharriemfg.com / anchorspanker.com