Privacy policy

Privacy Policy

Last Updated: July 2026

Uwharrie Manufacturing LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience and to support our professional-use industrial products and related customer relationships.

The terms “Uwharrie Manufacturing,” “we,” “us,” and “our” refer to Uwharrie Manufacturing LLC, a North Carolina limited liability company based in Albemarle, North Carolina.

Uwharrie Manufacturing designs, manufactures, markets, and sells professional-use industrial tools and accessories, including the Anchor Spanker™, for use by trained operators in appropriate commercial, construction, utility, telecommunications, fiber construction, and related field applications.

Uwharrie Manufacturing is powered by Shopify, which enables us to provide our online store, checkout, payment, order management, and related e-commerce services to you.

This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase or other transaction using our website, online store, products, services, forms, communications, customer support channels, marketing tools, CRM tools, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, sharing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of our services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with our services, where you live, and as permitted or required by applicable law:

Contact details, including your name, company name, job title or role, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, settings, saved addresses, and account history.
Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, cancel, or inquire about, as well as your past transactions.
Commercial and product-interest information, including products purchased, products viewed, product inquiries, safety material downloads, warranty inquiries, support requests, compatibility questions, and related customer history.
Communications with us, including information you include in communications with us, such as when sending a customer support inquiry, submitting a form, requesting a quote, asking a product question, seeking warranty support, or contacting us by email, phone, website form, chat, or other communication channel.
Marketing preferences, including whether you have opted in to receive email marketing, SMS/text marketing, product updates, company news, promotions, safety resources, or other communications.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information regarding your interaction with our services, including how and when you interact with or navigate our website, product pages, forms, emails, links, ads, and other online content.
Customer relationship management information, including notes, history, segmentation, lead source, company affiliation, product interest, service requests, sales activity, and related information maintained in systems such as HubSpot or other CRM, support, sales, or marketing tools.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, visit or use our website, submit a form, request customer support, request a quote, sign up for communications, download materials, communicate with us, or otherwise provide us with your personal information.
Automatically through the services, including from your device when you use our products or services, visit our website, interact with emails, submit forms, or through the use of cookies, pixels, tracking technologies, analytics tools, Shopify tools, HubSpot tracking code, and similar technologies.
From our service providers, including when we engage them to enable certain technology, process payments, operate our store, ship products, support customers, provide CRM functionality, host forms, send communications, analyze website activity, or process your personal information on our behalf.
From our partners or other third parties, including marketing partners, advertising partners, shipping providers, payment processors, analytics providers, business contacts, referrals, distributors, resellers, or publicly available sources.

How We Use Your Personal Information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges, refunds, warranty requests, support requests, or other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.

This may include using your personal information to better tailor and improve our website, products, services, customer experience, safety materials, support processes, and business operations.

Order, Shipping, Support, Warranty, and Safety Communications

We may use your personal information to communicate with you about:

order confirmations;
payment confirmations;
shipment updates;
delivery issues;
address verification;
damaged shipment claims;
missing or incorrect items;
returns, exchanges, and refunds;
warranty matters;
customer service requests;
product compatibility questions;
safety instructions;
revised safety materials;
product updates;
recall notices, if applicable;
other important product-related or transactional communications.

These communications are transactional, service-related, safety-related, or product-support communications and are not marketing communications.

Even if you opt out of marketing communications, we may still send you non-marketing communications related to orders, shipping, safety, warranty, recalls, account administration, customer support, legal notices, or product service matters.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on our website or other websites, including based on items you previously purchased, viewed, added to your cart, or otherwise interacted with.

Marketing communications may include product updates, company news, promotions, new product announcements, safety resources, educational content, contractor resources, abandoned cart reminders, customer relationship communications, and related business communications.

Marketing emails and text messages are optional and subject to applicable consent requirements and communication preferences.

Consent to receive marketing communications is not required to purchase products from Uwharrie Manufacturing.

Email Marketing

If you sign up for email updates, purchase from us where permitted by law, or otherwise provide consent to receive marketing communications, we may send you emails about our products, company updates, safety resources, promotions, and related information.

You may opt out of marketing emails at any time by using the unsubscribe link included in those emails or by contacting us at:

marketing@uwharriemfg.com

If you opt out of marketing emails, we may still send non-promotional emails related to orders, shipping, safety, warranty, recalls, account administration, customer service, or other transactional matters.

SMS/Text Message Marketing

We will only send marketing text messages where permitted by law and where appropriate consent has been obtained.

If you opt in to receive text messages from Uwharrie Manufacturing, you agree that we may send recurring marketing text messages to the mobile number provided, including product updates, promotions, company news, and related communications.

Consent to receive marketing text messages is not required as a condition of purchase.

Message and data rates may apply. Message frequency may vary.

You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP, where applicable. You may request help by replying HELP, where supported.

We may still use your phone number for non-marketing purposes related to your order, delivery, customer service, fraud prevention, safety, warranty, recall notices, or other transactional matters where permitted by law.

Customer Relationship Management and HubSpot

We may use customer relationship management, sales, support, marketing, analytics, and automation tools, including HubSpot, to manage customer relationships, business communications, sales activity, customer service, product inquiries, form submissions, website interactions, marketing preferences, and related business records.

Information processed through HubSpot or similar tools may include your name, company name, email address, phone number, shipping address, billing address, order history, product interest, form submissions, website activity, email interactions, communication history, customer support inquiries, warranty inquiries, and related notes or records.

We use these tools to:

respond to inquiries;
provide customer support;
manage sales and customer relationships;
understand product interest;
improve our website and services;
maintain business records;
provide product information;
send marketing communications where permitted by law;
track and honor communication preferences;
provide safety, warranty, recall, or product-support communications.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services.

If you choose to use our services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to you, provide effective services to you, maintain our business relationship with you, answer product questions, respond to safety or compatibility questions, assist with shipping or order issues, and manage warranty or support matters.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, insurance claims, product safety matters, regulatory inquiries, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms, policies, product instructions, safety requirements, or legal rights.

Cookies, Tracking, Analytics, and Similar Technologies

We may use cookies, pixels, tags, analytics tools, Shopify tools, HubSpot tracking code, advertising pixels, and similar technologies to operate our website, remember preferences, analyze website traffic, understand customer interactions, improve our services, measure marketing performance, support advertising or retargeting efforts, and provide a more relevant customer experience.

These technologies may collect information such as:

IP address;
browser type;
device type;
pages viewed;
links clicked;
products viewed;
forms submitted;
referring pages;
approximate location;
date and time of visits;
interactions with emails or advertisements.

Depending on your location and applicable law, we may request your consent before using certain cookies or tracking technologies.

You may be able to manage cookie preferences through our cookie banner, browser settings, Shopify tools, HubSpot tools, or other mechanisms we provide.

Please note that disabling cookies or tracking technologies may affect certain website features or functionality.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

Such circumstances may include:

With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, website hosting, payment processing, data analytics, customer support, CRM services, marketing automation, cloud storage, fulfillment, shipping, fraud prevention, email delivery, SMS delivery, advertising support, and related business operations.
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you, process payment, integrate with social media widgets or login integrations, submit product reviews, or participate in marketing or customer support activities.
With our affiliates or otherwise within our corporate group, if applicable.
In connection with a business transaction, such as a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar event.
To comply with legal obligations, including responding to subpoenas, search warrants, court orders, law enforcement requests, regulatory inquiries, tax obligations, safety obligations, insurance requirements, or similar requests.
To enforce applicable terms, policies, or legal rights, and to protect or defend our services, website, products, rights, property, safety, customers, users, Shopify, service providers, or others.
For product safety, warranty, recall, or support purposes, including where disclosure is necessary to investigate, respond to, or communicate about product safety, product misuse, warranty issues, compatibility matters, insurance claims, legal claims, or regulatory matters.

We do not sell personal information to third parties for money. However, depending on where you reside, certain privacy laws may define some advertising, analytics, or targeted marketing activities as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have the right to opt out of those activities.

Relationship with Shopify

Our services are hosted by Shopify, which collects and processes personal information about your access to and use of the services in order to provide and improve the services for you.

Information you submit to the services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services for you.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights with respect to your personal information through Shopify’s Privacy Portal.

Third-Party Service Providers, Including HubSpot

In addition to Shopify, we may use third-party service providers to operate our business and provide our services.

These providers may include:

HubSpot;
payment processors;
shipping carriers;
fulfillment providers;
email service providers;
SMS/text messaging providers;
analytics providers;
advertising platforms;
fraud prevention providers;
cloud storage providers;
customer service platforms;
website hosting and security providers;
professional advisors, including legal, accounting, tax, insurance, and business advisors.

These providers may process personal information on our behalf in order to provide services such as website hosting, e-commerce functionality, order processing, payment processing, shipping and fulfillment, customer relationship management, email communications, SMS communications, marketing automation, analytics, reporting, fraud prevention, customer support, legal compliance, and safety-related communications.

Third-party providers may have their own privacy notices, terms, systems, and data practices. We encourage you to review those policies where applicable.

Third-Party Websites and Links

Our services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of our services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on our services.

Children’s Data

Our services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

In addition, any information you send to us may not be secure while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide services, fulfill orders, provide warranty or product support, communicate about safety matters, comply with legal, accounting, tax, product-safety, insurance, or regulatory obligations, resolve disputes, or enforce applicable contracts and policies.

We may retain certain records, including order history, product purchase records, safety communications, warranty communications, support communications, consent records, opt-out records, and legal or business records, for as long as reasonably necessary for legitimate business, safety, compliance, insurance, tax, accounting, regulatory, or legal purposes.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising,” as defined in applicable privacy laws.

Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser that you use to visit the website.

If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well.

To learn more about Global Privacy Control, you can visit:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.

If you opt out, we may still send you non-promotional emails, such as those about your account, orders, shipping, customer service, warranty matters, product support, safety notices, recall notices, or other transactional communications.

Marketing text messages, if offered, are optional and require appropriate consent where required by law.

If you opt in to SMS/text marketing, you may opt out by following the instructions provided in the text message, such as replying STOP, where supported.

Consent to receive marketing communications is not required to purchase products from Uwharrie Manufacturing.

Exercising Your Rights

You may exercise any privacy rights available to you where indicated on our services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights.

Before accepting such a request from an agent, we may require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below or depending on where you live, submit a complaint to an applicable regulatory authority.

International Transfers

We may transfer, store, and process your personal information outside the state or country where you live, including through Shopify, HubSpot, payment processors, shipping providers, analytics providers, cloud service providers, and other service providers used to operate our business.

At this time, Uwharrie Manufacturing does not intentionally market to, sell to, or ship products to customers located in the European Economic Area, the United Kingdom, or other international markets unless expressly agreed in writing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Your continued use of our website or services after any changes are posted means you acknowledge the updated Privacy Policy.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us at:

Uwharrie Manufacturing LLC
127 Charter St
Albemarle, NC 28001
United States

Email: team@uwharriemfg.com

Website: uwharriemfg.com / anchorspanker.com

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